HK Logistics Driver App — Support
HK Logistics Group Ltd · Last updated 24 August 2026
The HK Logistics app is a work tool for drivers engaged by HK Logistics Group Ltd. It is not a consumer service: accounts are issued by the company and there is no public sign-up, so if you are not driving for HK Logistics there is nothing here for you to sign in to.
Getting help
| How | Where | When |
|---|---|---|
| info@hklogisticsgrouplimited.co.uk | answered within one working day | |
| Telephone | +44 20 3983 8267 | Monday to Friday, 09:00–17:00 UK time |
| In the app | Messages, on the job it concerns | seen by the office as you send it |
| Post | HK Logistics Group Ltd, Suite Ra01, 195–197 Wood Street, London E17 3NU |
For anything about a specific job, use Messages inside the app rather than email. The conversation then stays attached to the job it belongs to, and whoever picks it up can see the same thing you can.
Common problems
I cannot sign in. Accounts are created by the office and only become usable once your application has been approved. If you have applied and not heard back, ring the number above. If you have signed in before and the password no longer works, use Forgot password on the sign-in screen — a reset link goes to the email address on your account.
No jobs are showing. You only see work that has been offered to you. If you are expecting a job and it is not there, check you are on duty — the toggle is at the top of the screen — and then ring the office.
The office cannot see where I am. Location is used only while you are on duty. Go on duty, and if your phone has previously refused the permission, open your phone's Settings → HK Logistics → Location and allow it. On Android, also check battery optimisation is not restricting the app.
A photo or signature will not upload. Proof of delivery is kept on the phone until it has been sent, so a bad signal delays it but does not lose it. Move to better coverage and reopen the app. If it is still queued the next day, ring the office rather than repeating the delivery.
A deduction or payment looks wrong. Raise it from the app — open the item and question it. The amount is held out of your pay until the office answers, so raising it is the right thing to do, not a complaint you need to make elsewhere.
I am not getting notifications. Check notifications are allowed for the app in your phone's settings. Job offers and office messages use separate alerts, so you can be receiving one and not the other.
Your account and your data
- What the app collects, and why: Privacy Policy
- Deleting your account: How to delete your account, or from Profile → Delete my account in the app
- Terms of use: Terms
Some records are kept after an account is deleted where the law requires it — pay and tax records in particular. The privacy policy sets out exactly what is kept and for how long, and does not pretend everything disappears immediately.
Company details
HK Logistics Group Ltd, registered in England and Wales, company number 16226810. Registered office: Suite Ra01, 195–197 Wood Street, London E17 3NU. VAT registration GB 502431346.
The HK Logistics platform is developed and operated for HK Logistics Group Ltd by Book On Solutions Limited.